Terms and Conditions

Treatments and Pricing
Aquarius Health and Medispa (Aquarius) reserve the right to change the prices and treatments at any time.

Payment at Time of Service:
You are responsible for ensuring that payment is made for your account by either cash, Eftpos or credit card payment. If for any reason your chosen method of payment is declined we may enter into agreed bank transfer as agreed by informed written consent at the time of your appointment. If you default on paying your account, interest on overdue invoices shall accrue daily from the date of your treatment. This shall be calculated at a rate of 5% per calendar month and such interest shall compound monthly at this rate until any judgement or full payment of invoice is made. If you default on any agreed payment plan of any outstanding invoices, Aquarius will be indemnified against any debt including legal costs, which include Aquarius’ and your own solicitor, and any Debt Collection Agency costs.

Treatment/Services Fees
Treatment/Services fees vary according to the treatments/services provided. Prices of treatments/services may change from time to time. Expiry of special offers is non-extendable. Birthday vouchers must be redeemed within the expiry date of the declared anniversary.

Refund Policy
Refunds at Aquarius will be actioned on a case-by-case basis depending on the request and as required under Australian Consumer Law.

Credit Card Levy
Payments made by credit card will incur the current credit card surcharge at time of payment.

Booking and Cancellation Policy
We require 24 hours’ notice to cancel your appointment. Cancellation fees may be levied if the guest is unable to attend on the day of the booking. Credit card details are required at time of booking to hold and confirm the allotted treatment time. If for any reason 24 hours of notice of cancellation is not received by Aquarius we reserve the right to charge your credit card with full or partial treatment fees to the provided credit card. Cancellation fees are necessary when it is not possible to fill the vacancy caused by the cancellation. Deposits are required for group bookings.

Spa Etiquette
A spa is a place of relaxation and tranquillity, we therefore request that all guests consider the privacy and quiet of other spa guests. The use of mobile phones is not permitted beyond the reception area of the spa. We ask that all communication devices are turned off or placed on silent and left in lockers. Persons from 16 years and above are able to enter our Spa facilities and enjoy treatments. All guests are required to shower prior to the use of bathhouse and/or pool facilities. The use of illegal drugs and lewd behaviour on the premises is prohibited. Intoxicated individuals will not be permitted entry and the consumption of alcohol on the premises is subject to the regulations as stipulated by the Office of Liquor, Gaming and Racing. Aquarius reserves the right to refer any such matter to the authorities for prosecution. We reserve the right to refuse service to anyone deemed to be abusive, aggressive, or for behaving in any way that we deem may put our staff, guests or property at risk, or for any other reason. In the event this happens, the booking may be terminated at any point before or after the booking time without refund.

No photography, audio or visual recording is permitted on the premises without the prior written consent of Management.

Check in
In order to ensure that you receive your full allocated treatment time, we advise that you arrive at least 15 minutes prior to your scheduled appointment. For first time guests we will need to gather your personal information to best tailor your spa experience.

Management accepts no responsibility for the loss of money or valuables brought onto the premises. Whilst lockers are provided we recommend leaving all valuables at home.

While enjoying any of the services at Aquarius or Cosmetic Image Clinics we are able to offer our guests reduced parking rates at Four Points by Sheraton at 99 Mary Street. Simply ask us to validate your ticket after your appointment. Parking is subject to terms and conditions of Four Points by Sheraton and ticket must be validated by Aquarius Health & Medispa to receive special rate.

Health Considerations
Guests must advise therapists of any health conditions that may influence their treatment, such as heart conditions, high blood pressure, allergies, or pregnancy. We advise that you consult your doctor prior to your spa treatment. Some treatments cannot be performed during the first trimester of pregnancy. Spa guests are reminded of their obligations under the law to bring to the attention of management any medical condition which may present a public health risk.

Privacy Policy
Click here to read the Aquarius Health and Medispa Privacy Policy.

Created by Aquarius Health SPA Trust – as at November 2016.

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